Personal data protection policy
Your privacy is important to us and we are committed to building strong and lasting relationship with you. The protection of your personal data is of the utmost importance to us. This is why we are making our Data Protection Policy available to you in order to inform you as clearly as possible of the processing carried out in the context of the use of the services of the site.
This Policy thus applies to all the services offered on the &COLLAB website.
This policy is subject to the law n° 78-17 of January 6, 1978 relating to data processing, files and freedoms modified in 2004 (hereafter “Data Protection Act”) as well as to the European Regulation relating to the protection of personal data of April 27, 2016.
“Controller” means the person who determines the purposes and means of the processing of personal data.
“Personal data” (hereinafter “personal data”) Information that allows us to recognize you as a person. Your surname is personal data. Your telephone number, your email address, your IP address are personal data.
“Processing of personal data” means any operation or set of operations applied to personal data (collection, recording, storage, retrieval, etc.).
WHO COLLECTS PERSONAL DATA?
&COLLAB located at 2 rue des Charmilles, 35510 CESSON-SÉVIGNÉ, is responsible for all processing of personal data carried out on the &COLLAB website.
WHAT ARE THE PURPOSES OF THE COLLECTION OF YOUR PERSONAL DATA?
&COLLAB undertakes to collect, process or keep your personal data for specific, legitimate and relevant purposes.
Your data is processed for the following purposes:
– Management of requests for quotes, orders, invoicing, and customer account management
– Management of deliveries, order tracking and after-sales service
– Provision of a customer service accessible by telephone or by chat-type instant messenger
– Provision of sharing tools on social networks
– Sending targeted commercial offers by email, mobile notifications, on social networks or any other medium
– Management of your subscriptions to our newsletters, email or SMS notification
– Collection of customer opinions on marketed products
– Customization of sites (mobile and desktop) and applications according to the User’s affinities
– Setting up competitions and advertising
– Sharing information with business partners
With the exception of commercial canvassing operations, &COLLAB considers that all of the above treatments are necessary for the execution of the contract concluded between a Customer and &COLLAB (legitimate interest).
Commercial prospecting operations are based on your consent to the processing of your data. Thus, during the creation of your request for quote on the website, you are expressly asked for your consent:
– to receive offers from &COLLAB
– to receive offers from &COLLAB partners
You have the option to withdraw this consent at any time directly by clicking on the unsubscribe link on each email received or by contacting us.
We may also use and compile data for profiling purposes. Profiling is the automated processing of your personal data.
This data is used to evaluate, analyse and predict your preferences, interests and behaviour. We use this data to provide you with personalised information about products and offers that may be of interest to you.
WHAT ARE YOUR RIGHTS AND HOW DO YOU EXERCISE THEM WITH &COLLAB ?
In accordance with the French Data Protection Act of 6 January 1978, you have the right to access, rectify and oppose data concerning you. You can exercise these rights by e-mail or by post at the following address:
2 rue des Charmilles
&COLLAB will reply within 1 month after receipt of the request.
As from 25 May 2018 and pursuant to Regulation 2016/679 of 27 April 2016, you may also exercise your right to limitation of processing, erasure of your data, portability of data and not to be subject to automated individual decision making, including profiling.
In the interests of confidentiality and protection of personal data, a copy of a signed identity document must be included with the request.
In the event of an unsatisfactory response, you have the possibility of filing a complaint with the CNIL.
HOW LONG IS YOUR DATA KEPT?
&COLLAB has determined precise rules concerning the length of time that users’ personal data is kept.
To calculate the most relevant retention period, &COLLAB distinguishes between prospects who have never made a purchase from &COLLAB and its partners and customers who have already made a purchase.
As far as prospects are concerned, the starting point of the retention period is the last prospecting mailing in which the prospect is likely to be interested, i.e. he or she has clicked on the link to see what is being offered to him or her.
As far as customers are concerned, the starting point of the retention period is the last purchase.
WHAT HAPPENS TO YOUR DATA AFTER YOUR DEATH?
In accordance with article 40-1 of the French Data Protection Act of 6 January 1978, you can send us your instructions regarding the storage, deletion and communication of your personal data after your death. These directives may be general or specific.
To send us your instructions, please contact us by email: firstname.lastname@example.org
WHO ARE THE RECIPIENTS OF YOUR DATA?
Your data is passed on to &COLLAB partners who may process the data on their behalf (they are recipients) or only on behalf of and according to the instructions of &COLLAB (they are subcontractors).
The recipients of the data are :
– Police authorities in the context of judicial enquiries concerning the fight against fraud
– Commercial partners, in particular marketing and advertising agencies
– &COLLAB also uses subcontractors for the following operations:
– Secure payment on the site
– The fight against fraud
– The shipping of your orders
– The personalization of the contents of the site
– The collection of customer opinions
ARE YOUR DATA SENT OUTSIDE THE EUROPEAN UNION?
Your personal data may be transmitted to meet the purposes defined above to companies located in countries outside the European Union that do not have an adequate level of personal data protection.
Prior to the transfer outside the European Union and in accordance with the regulations in force, &COLLAB implements all the procedures required to obtain the guarantees necessary to secure such transfers.
HOW DOES &COLLAB PROTECT YOUR DATA?
&COLLAB takes various measures to ensure the security of your data against loss, misuse, unauthorized access, disclosure, alteration or destruction. In particular :
Access to the databases is strictly reserved to persons authorised to consult them in the course of their duties.
In accordance with the French Data Protection Act of 6 January 1978 and the European Regulation, &COLLAB has ensured that subcontractors undertake to respect the security and confidentiality of data.
All &COLLAB employees are made aware of the protection of personal data through training, newsletters and team meetings.
&COLLAB reserves the right to modify this Data Protection Policy at any time. In the event of a substantial change such as the introduction of a new purpose, &COLLAB will provide you with information about this new purpose beforehand. This is to ensure that you have a reasonable time to exercise your rights under the Data Protection Act of 6 January 1978 and the European Regulation.
Nevertheless, we encourage you to regularly consult the Policy in order to be aware of the terms of protection of your personal information provided by &COLLAB.
If you have any questions about our Policy, you can contact us directly at email@example.com or by mail at &COLLAB – 2 rue des Charmilles – 35510 Cesson-Sévigné, France.